Frequently Asked Questions

Frequently Asked Questions

Why should I choose Australian Computer Doctors?

At ACD, we pride ourselves on delivering expert, friendly, and efficient computer support. Our technicians are highly trained and experienced, ensuring that your tech issues are resolved promptly. We offer both on-site and remote services, with a focus on home users and everyday people needing reliable computer help. Our transparent pricing and commitment to customer satisfaction set us apart.

What services do you offer?

We provide a wide range of services, including:

• Computer and laptop repairs
• Virus and malware removal
• Data recovery and backup solutions
• Hardware upgrades and replacements
• Software installation and troubleshooting
• Network setup and support
• Remote IT support
• Smart device configuration

Do you offer remote support?

Yes, we offer secure remote support services. If your issue can be resolved remotely, our technicians will walk you through connecting to your device so we can fix the issue quickly without needing an on-site visit.

What Hours Do You Provide Support?

• Monday to Friday: 9:00 AM – 9:00 PM
• Saturday to Sunday: 10:00 AM – 5:00 PM

These are the hours our technicians are available for bookings. Phone and office hours may vary slightly.

How do I book a service?

You can book by calling us on 1300 551 350, filling out the booking form on our website, or sending us an email. We'll get back to you quickly to confirm your appointment.

What is your pricing structure?

• Minimum Charge: We have a fair 1-hour minimum fee
• Ongoing Time: Billed in 15-minute increments after the first hour if needed
• No Hidden Fees: No call-out fees, no travel charges, and no extra cost for same-day service

We believe in honest, upfront pricing so you always know what to expect.

Do you have a "No Fix, No Fee" policy?

Yes, we do. If our technicians are unable to diagnose the issue or suggest a suitable solution, you won't be charged for the service. However, if a solution is provided and you choose not to proceed, standard fees will apply. Please note that assessment fees for data recovery and hardware repairs are not refundable under this policy.

What payment methods do you accept?

• Credit/Debit Cards (Visa, MasterCard)
• Bank Transfers
• Cash (for on-site services)

Payment is due upon completion of the service.

Is your service available in my area?

We provide service across many parts of Australia. To check availability in your location, give us a call on 1300 551 350 or view our service area map online.

Do you provide services for both home users and businesses?

Our primary focus is providing expert support to home users and everyday people who need help with their computers, internet, and devices. We do offer assistance to smaller businesses in some cases. If you're a business customer, please call us to discuss your needs and we’ll let you know how we can help.

How do you ensure the security of my data during service?

We take data security seriously. Our technicians follow strict protocols to protect your information and respect your privacy. For remote sessions, we use encrypted connections and never access your files without your permission. We also offer help with setting up secure backup systems for added peace of mind.

If you have any other questions, feel free to call us on 1300 551 350 or email us anytime. We're here to help!